eesel AI

eesel AI provides agents for customer support and company knowledge. Teams connect helpdesks and information sources, then use agents to handle tickets, answer chat questions, and run scheduled work. The service uses credits rather than charging for each seat or agent.

Key Highlights

• Helpdesk agents for support tickets
• Chat, Slack, email, and browser-extension channels
• Connections to tools such as Zendesk and Google Drive
• Scheduled agents, reports, and skills
• Unlimited agents and seats on the listed plans

What Makes It Different

Ticket billing covers a whole support conversation rather than every reply. A ticket or customer chat uses one credit, while larger tasks such as drafting a blog post can consume more. This makes the kind of work important when estimating an allowance.

Features & Capabilities

Connect your helpdesk and relevant knowledge, then review drafts and decide which requests the agent should handle. Tickets that the agent stays out of do not count toward the ticket allowance.

The dashboard tracks usage. Agents pause when credits run out unless you enable overage with a monthly cap. Unused credits reset at the start of the billing month, so subscription credits are not a permanent balance.

User Ratings and Testimonials

eesel publishes selected customer accounts, including CartonCloud and Ecosa. They describe results in particular support workflows. Try the agent with representative questions and assess reply accuracy, escalation behavior, and the work it should leave to people.

Pricing & Value

• Free trial: 100 credits, no card required
• Teammate: from $299/month for 500 credits, with unlimited agents and seats
• Enterprise: custom arrangements and additional controls

Larger monthly credit batches are available. Priority support and SSO/MFA are paid add-ons; enabled overage costs $0.80 per extra credit.