Tidio Lyro

Tidio Lyro is an AI customer support agent for teams that want faster answers without replacing their current help desk. It learns from your support content, replies in your brand voice, and hands conversations to a human when needed.

Key Highlights

• Uses your knowledge base and guidance to answer questions
• Runs within Tidio; external help desks such as Zendesk, Intercom, and Salesforce require eligible Lyro Connect access
• Includes human handoff rules, real-time monitoring, and escalation controls
• Supports Smart Actions for order updates, lead qualification, and MCP workflows
• Starts with 50 free Lyro conversations and a 7-day trial

What Makes It Different

Lyro is not built like a scripted flow. Tidio says it uses Claude from Anthropic and in-house models rather than ChatGPT, then restricts answers to the content and guidance you provide.

The other difference is deployment flexibility. You can run Lyro inside Tidio or add it to an existing stack through Lyro Connect if your team already uses Zendesk, Salesforce, Intercom, or another help desk.

Features & Capabilities

Teams feed Lyro with help center articles, FAQs, product information, and support rules. From there, it answers customer questions, handles multiple replies inside one Lyro conversation, and lets agents monitor chats or jump in. Guidance controls shape tone, style, escalation rules, and sensitive-topic handling.

Lyro can also move beyond answers. Smart Actions automate recurring tasks such as order status updates and lead qualification, while product recommendations guide shoppers to relevant items. Reporting shows resolution rates, CSAT, and conversation patterns so teams can add missing knowledge.

User Ratings and Testimonials

Tidio publishes selected customer examples from Suitor and Your KAYA. Test Lyro against representative support questions and check whether replies preserve important qualifications. Review escalation behavior before increasing automated coverage.

Useful results depend on the support content and rules supplied. Higher monthly limits, Lyro Connect, custom analytics, and managed service options depend on the paid offer.

Pricing & Value

• Free Plan: $0/month, includes 50 one-time Lyro AI conversations and 100 Flows visitors reached
• Lyro AI Agent: from $32.50/month under the selected annual billing option for 50 Lyro AI conversations, available as a stand-alone product
• Growth: from $49.17/month under the selected annual billing option, adds advanced analytics, permissions, assignment, macros, and more billable conversations
• Premium: contact for pricing, includes managed Lyro AI service, subject to the agreed terms

Lyro fits support teams with repeat questions, enough help content to train it well, and a clear handoff process for cases that still need a human.