botpress

Botpress is an AI customer support platform with tools for building agents and managing tickets. Agents can answer questions from a knowledge base and take actions through connected systems. Teams can use Botpress Desk or connect an existing helpdesk.

Key Highlights

• Natural-language and visual agent builders
• Knowledge bases and structured tables
• Multi-step actions such as account updates and refunds
• Escalation rules and human handoff
• Webchat, WhatsApp, Slack, and helpdesk integrations

What Makes It Different

Botpress combines agent building with a support workflow. An agent can retrieve information and carry out configured actions, rather than only produce a reply. Botpress Desk handles tickets, while integrations let teams retain a helpdesk such as Zendesk or Intercom.

Features & Capabilities

Teams define knowledge, instructions, integrations, and the conditions for an action. Escalation rules determine when work moves to a person. The available channels and permissions should match the systems the agent needs to reach.

Agents can coordinate several steps, such as updating a record and completing the related support workflow. Test permissions, fallback behavior, and escalation with representative tickets before using an agent for account or billing changes.

User Ratings and Testimonials

Botpress publishes customer case studies about support resolution and costs. Those examples reflect particular implementations. Evaluate a support agent with your own ticket types, including unusual requests, missing information, and situations that need human judgment.

Pricing & Value

• Free: 25 conversations and 3 AI agents
• Plus: $150/month billed annually, 250 conversations/month
• Team: $750/month billed annually, 1,500 conversations/month
• Enterprise: custom pricing and conversation volume

Paid tiers include AI usage allowances. Conversation packs, additional AI usage, and storage can add cost; unlimited agents do not mean unlimited conversations.